hih77 Q&A

When creating a username at hih77, it's best to use a mix of English letters and numbers. Your password should be at least eight characters long, and including uppercase letters, lowercase letters, a number, and a special character will make your account more secure. Avoid easily guessable passwords and do not use your name or date of birth.

Click the "Forgot Password" option on the login page and verify your identity using the email or phone number provided during registration. A reset link or verification code will then be sent to you. You can log in right away with your new password. If you have trouble, write to [email protected] — our support team is available 24/7 to help.

When logging in from a new device or browser, a verification step may appear for security purposes. A code will be sent to your registered email or phone; use it to confirm your access. This step protects your account from unauthorized entry. If you do not receive the code, check your spam folder or let us know via live chat.

Yes, after logging in you can update your phone number, email address, and some profile details from your account settings. However, changing certain core details — such as your real name or date of birth — may require identity verification. For changes like these, contact us at [email protected].

Your first deposit at hih77 earns you a 120% bonus, up to ৳10,000. For example: a deposit of ৳1,000 adds a ৳1,200 bonus, bringing your total balance to ৳2,200. To claim the bonus, make sure the offer is active before making your first deposit. The wagering requirement is 25x the bonus amount only.

Yes, every bonus has a set expiry period that begins from the date the offer is accepted. If the wagering requirement is not met within the specified time, the bonus is automatically cancelled. Any winnings earned from that bonus may also be cancelled where applicable. The exact expiry for each offer is stated in the terms and conditions.

Yes, you can cancel an active bonus from your account settings or through live chat. Keep in mind that cancelling a bonus will remove both the bonus balance and any winnings earned from that bonus. Only your original deposited funds will remain. Speak with the support team before making a decision.

No, the welcome bonus applies only once per player — at the time of the first deposit. If the same person tries to claim this benefit repeatedly by opening multiple accounts, it will be considered a violation of the rules and the account may be suspended. hih77 regularly offers various recurring promotions as well.

Wagering is the condition that determines how much you need to bet in total before you can withdraw bonus winnings. At hih77, wagering is calculated on the bonus amount only — not on the deposit. Example: if a ৳1,000 deposit earns a ৳1,200 bonus, you need to place ৳1,200 × 25 = ৳30,000 in bets before you can withdraw the bonus winnings.

There are a few warning signs: chasing losses by playing repeatedly to win back money, spending more than your set budget, taking time away from family or work to play, being unable to stop playing, and experiencing financial stress or mental anxiety. If you notice any of these signs, consider taking a break or seeking help.

Yes, hih77 lets you set a daily, weekly, or monthly deposit limit. You can do this from the responsible gaming section in your account settings. Setting a limit makes it easier to protect yourself from overspending. Lowering your limit takes effect immediately, but increasing it may involve a waiting period.

You will find helpful information and guidance on hih77's responsible gaming page. Beyond that, talk to a family member or trusted friend. You can also visit a mental health professional or counsellor for expert advice. Our support team at [email protected] or via live chat can guide you on self-exclusion or cooling-off periods.

A cooling-off period lets you temporarily close your account for a set amount of time — anywhere from 24 hours to a few weeks. With self-exclusion, you can fully deactivate your account for an extended period. In both cases, no marketing messages will be sent to you while the restriction is active. To use either option, submit a request via live chat or email.

hih77 has four VIP tiers: Bronze — weekly cashback up to 0.3%; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Cashback is added to your balance automatically each week based on your play. The higher your tier, the greater the benefits.

You are automatically promoted to a higher VIP tier by playing regularly and actively. The more time and amount you spend playing, the faster you can reach the next tier. No separate application is needed — the system automatically monitors your activity and updates your tier.

Each week, a portion of your total bets is returned to you as cashback. The cashback rate depends on your current VIP tier — starting from up to 0.3% at Bronze and going up to 1.2% at Platinum. This amount is added directly to your account with no conditions, and can be used to play again the following week or withdrawn.

Higher VIP tiers come with priority customer service — meaning shorter wait times for responses. Along with that, there are special promotional offers, faster withdrawal processing, and sometimes the opportunity to participate in exclusive tournaments. Platinum-tier players enjoy the highest level of personalised service.

If an account remains inactive for a long period, the VIP tier may be reviewed. Staying active makes it easier to hold on to your earned tier. To find out more about your current tier and its benefits, feel free to ask via live chat — our team is ready to help at any time.

hih77 supports all the popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit amount for all methods is ৳500. Choose whichever method is most convenient for you.

Go to the cashier or deposit section and select bKash as your payment method. Enter your bKash number and amount (minimum ৳500), then confirm through your bKash app or dial menu. Once the payment is complete, your balance is usually updated within a few minutes.

The process is just as simple as bKash. Select Nagad in the cashier and enter the amount (minimum ৳500). Then approve the payment through the Nagad app or by dialling *167#. On success, the funds are automatically credited to your hih77 account. If you run into any issues, save the transaction reference number.

First, wait a moment and refresh the page — most cases resolve within a few minutes. If your balance still has not updated after a while, contact us via live chat or at [email protected] with a screenshot or reference number of the transaction. Our team will look into it promptly.

The minimum withdrawal amount at hih77 is ৳1,000. For all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer), funds typically arrive within 10 to 45 minutes. Bank transfers may occasionally take a little longer due to the bank's own processing time.